FAQ's

Toowoomba Freedom Lifestyle Park
Are you a pet friendly park?

Yes, we are a pet friendly park. Please check with us to make sure your pet is suitable for our park.

Is my cabin serviced daily?

For stays of 7 nights or more, cabins are served on the 4th day. Fresh towels can be provided on request – just ask our friendly reception team.

How many cars can we fit onsite?

Each cabin/site has parking for one vehicle per cabin/site. A small visitors car park is available on a first in best dressed basis. Please ask our friendly reception team for further information.

Is assistance available, if needed, to direct onto sites?

Yes, of course! Our groundsman will be more than happy to assist you.

Can family and friends visit during our stay?

Yes, family and friends are more than welcome to visit during your stay here. We just ask that, on arrival, all visitors to please sign the visitors register located in Reception.

Is linen provided?

Yes, all linen is provided and all beds are made. We ask that you bring our own pool towels for swimming.

What is the cancellation policy?

We have a 14 day cancellation policy. If a cancellation is received more than 14 days prior to arrival date a refund of deposit less 20% administration fee can be processed. No refund will apply if the cancellation is received less than 14 days to arrival date.  No refund applies if the stay is cut short.

Can we arrive early or check out late?

An early check in/late check out can be requested subject to availability. Fees will apply.

Can our children ride their bikes/scooters in the park?

No, due to safety reasons we do not advise children to ride bikes/scooters in the park as there are a lot of vehicles coming and going. A few minutes walk from our holiday park is a public park area with playground etc.

Terms & Conditions

At BIG4 Toowoomba Garden City Holiday Park, you’ll find everything that you would expect of a four star BIG4 Caravan Park and more! We are big enough to provide a complete range of accommodation options and small enough to give every visitor a high degree of personal attention. We’re the ‘Park with Pride’ in beautiful Toowoomba.

We offer a wide selection of modern cabin accommodation types to suit your needs and budget. All of our cabins are set in quiet garden surroundings. Enjoy one of our self-contained cabins to relax in or, if you’re feeling social, invite the neighbours over for drinks. All of our cabins are designed to make your stay as comfortable and enjoyable as possible.

BIG4 Garden City Holiday Park provides a number of facilities including a library in the TV Room, Camp Kitchen, Baby’s Bathroom, Laundry, Dump Point and a Fresh Herb Garden for guest use.

Our  park has a solar heated Swimming Pool with Spa. It also has an additional heated Children’s Pool which includes a slide and giant mushroom and also a shallow area suitable for children to wade and play. There are also free gas BBQ facilities with undercover picnic tables.

Bookings can be made directly online or please call our reception team on 07 4635 1747.

All transactions are processed in Australian Dollars.

Privacy Policy

BIG4 Toowoomba Garden City Holiday Park is firmly committed to protecting your privacy as you interact with us from time to time. We aim to maintain a safe and secure system of handling your personal individual information, whilst still providing access to your personal information when required. For this reason, we ensure that your personal information is handled in strict compliance with the Commonwealth Government’s National Privacy Principles, which were passed on 21 December 2001. Further information on Australia Privacy laws is available from the internet site https://www.oaic.gov.au.

This policy sets out the principles that BIG4 Toowoomba Garden City Holiday Park  adopt in order to protect your personal information. These principles deal generally with our collection, use and disclosure of, and your access to information we may have recorded about you.

Collection of your Information

We only collect personal information that is necessary for us to carry on our business functions. What information we collect depends upon the nature of our dealings with you, and usually in relation to caravan and camping sites and/or accommodation and/or services provided to you by us.

We will normally collect directly from you any information we have about you. Occasionally, we may receive information about you from third parties, but if we are to use such information for any reason, will let you know shortly after we receive it.

Use and Disclosure of your Information

We will only use your personal information for the reasons we collected it. Unless we have first obtained your consent, these reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities.

If we have marketed our products and services to you and you no longer wish to receive those sorts of communications from us, you should contact  BIG4 Toowoomba Garden City Holiday Park on 07 4635 1747 and we will ensure this is corrected.

Any other use or disclosure we make of your personal information will only be as required by law or permitted by the Privacy Act 1988.

Data Quality and Security

We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) Protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods;
(c) Destroy or permanently de-identify the information if it is no longer needed for any purpose.

Access to and Correction of your Information

If you would like access to any records of personal information we have about you or if you believe any information we have about you requires correction, please contact BIG4 Toowoomba Garden City Holiday Park  on 07 4635 1747.