Pelican Cancellation Policy

If you wish to change any details of your booking, please contact the park directly. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that bookings in certain time periods, or for certain room types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit.

Off Peak

During the off peak season, deposits will only be refunded if the park is notified of your cancellation 14 days prior to your scheduled arrival. The deposit will be refunded less an administration fee of $30 or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). If notice of your cancellation is received after this time the park may retain the deposit paid.

Peak

Deposits for reservations made wholly or partially in high seasons will only be refunded if you notify the park of your cancellation at least 28 days prior to your scheduled arrival (less an administration fee of $30). If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold.

Early Departures

Tariffs are not refundable or transferable if your stay is cut short due to weather, health or other circumstances.

Refund Policy

Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by:

- Credit Card: Refunded onto the credit card. The same credit card must be used for credit as the one that paid the deposit.

- EFT Transfer (Direct credit): Direct into guest bank account. Guest must supply their BSB, Account No & Account Name.

- Cash.

Monies will only be refunded in the original method paid.

Online Credit Card Processing Information

Freedom Lifestyle Parks, does not store cardholder information.

Our Parks utilise Newbook booking system which is fully PCI DSS compliant.

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